Refund Policy

1.1. This Refund Policy explains how the Company reviews refund requests for services it provides.

1.2. Refund eligibility is determined based on the nature of the service, the circumstances of the request, this Policy, and any rights that apply under applicable law.

1.3. Nothing in this Refund Policy limits the Customer's rights under applicable law or the rules of the relevant payment provider or financial institution. Customers are encouraged to contact the Company first so that the issue may be reviewed and, where appropriate, resolved directly.

1.4. Account balance top-ups are advance payments that may be used exclusively to pay for the Company's services.

1.5. The account balance is not a bank account, payment wallet, electronic money, or a store of value, and may not be withdrawn, transferred, exchanged, or cashed out, except where required by applicable law or expressly approved by the Company in its sole discretion.

1.6. The Customer must verify the top-up amount before confirming payment. Mistakenly entered amounts, including payment amount errors, are not refunded automatically and are reviewed individually. Unused balance is non-refundable unless applicable law requires otherwise.

3.1. A Customer may request a refund if a service is not delivered, cannot be activated, or remains materially non-functional due to an issue attributable to the Company and the Company does not resolve the issue within a reasonable period after receiving notice.

3.2. Refund requests should be submitted through the ticket system as soon as reasonably possible and should include sufficient information for the Company to review the request.

3.3. If a refund is approved, the Company may issue it to the original payment method, as account credit, or through another lawful method, unless applicable law requires a specific refund method.

4.1. If a Customer initiates a chargeback or other payment dispute, the Company may review the account, respond through the applicable payment dispute process, and take reasonable temporary measures on the disputed service or order where necessary to prevent fraud, abuse, or duplicate refunds, subject to applicable law.

4.2. The Company may provide payment processors, banks, or other financial institutions with records and evidence relevant to the transaction, service delivery, communications, and the handling of the refund or dispute request.

5.1. This Policy may be updated from time to time. The latest version is always available on our website.

5.2. If any provision of this Policy is unenforceable under applicable law, the remaining provisions will continue to apply to the maximum extent permitted.